The deadline for exchanges and returns is 30 days from the date of purchase of your order.
If you need to make an exchange or refund, we want the process to be as quick and simple as possible, you can choose the option that best suits your needs:
Cambios: The store advisor will process the change and you will receive the new product at the same address as the original order.
Devoluciones: Delivering the product you want to return, the refund will be made within 10-15 days in the same form of payment of the original order.
You can also send by registered post the product you want to change/return, including a copy of the purchase ticket, to the following address:
NECK CHILD, S.A.
Avenida de Castilla, 33.
28830 San Fernando de Henares.